Thank you for shopping with ResQVac. If you need to return an item, request a refund, or cancel an order, please review our policies and instructions below.
1. Returns & Eligibility
We offer a 60-day return window starting from the date you receive your product. If 60 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
Return Conditions
- Defective or Damaged Products: Returns and refunds are primarily granted for items with verifiable functional defects or damage.
- Packaging: Items must be returned in their original packaging.
- Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
- Change of Mind: We do not offer refunds for simple change-of-mind purchases. Special consideration may be granted in exceptional circumstances, subject to satisfactory proof of purchase and approval.
Non-Returnable Items
The following items cannot be returned or refunded:
- Perishable goods (food, flowers, newspapers, magazines)
- Intimate, sanitary, or personal care goods
- Custom-made or personalized products
- Downloadable software products
- Gift cards
- Hazardous materials or flammable liquids/gases
2. Order Cancellations
- Timeframe: Cancellations are accepted within 60 minutes of placing your order.
- Eligibility: Cancellation applies only to full-priced items.
- How to Cancel: Because order processing begins quickly, please email us immediately at [email protected] with your order details.
3. Refunds Process
- Inspection & Notification: Once your returned item is received and inspected, we will email you to confirm receipt and notify you of the approval or rejection of your refund.
- Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
- Deductions: Shipping costs are non-refundable. If your return is approved, the cost of original or return shipping will be deducted from your refund amount.
Late or Missing Refunds
If you haven’t received your refund yet:
- Re-check your bank account.
- Contact your credit card company; it may take some time before the refund officially posts.
- Contact your bank to check for standard processing delays.
- If you have completed these steps and still have not received your refund, please reach out to [email protected].
4. Exchanges
We only replace items if they arrive defective or damaged. If you need an exchange for the exact same item, please send an email to [email protected] to initiate the process.
5. Return Shipping & Handling
- Shipping Costs: You are responsible for paying all return shipping costs.
- Tracking & Insurance: If you are shipping an item valued over $10, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Delivery Times: Delivery times for exchanged products may vary depending on your location.
Contact Us
For any questions regarding returns, exchanges, or cancellations, please contact our support team:
- Email: [email protected]